General Terms & Conditions

1. Introduction

The general terms and conditions of sale detailed below, exclusively govern the contractual relations between any user of the site RITME-be.com and the merchant RITME, a private limited liability company with a capital of 18 600 EUROS, whose head office is located at Rue des Anciens Etangs 40 1190 Brussels (Forest) Belgium and registered at the Crossroads Bank of Enterprises under the number 0563522983

The present general conditions of sale govern the contractual relations between RITME and its customer, the two parts accepting them without reserve. The present general conditions of sale can be modified at any time without notice. They are applicable in Belgium. Each purchase on the RITME site is governed by the general conditions applicable at the date of the order. When you click on the button “Complete my order”, you declare to accept without reserve the present conditions

2. Awards

2.1 Selling price

The selling prices of the Products are those in effect on the day the order is placed. The Prices on the site are indicated in euros, including shipping costs.

2.2 Price Modification

RITME reserves the right to change its prices at any time. Products will be invoiced on the basis of the prices in effect at the time of order validation.

2.3 Detaxation

Only foreign Customers or Customers benefiting from specific provisions will be invoiced exclusive of tax, the declaration being at the initiative of the Customer receiving the product.

Any customer whose registered office is located in Belgium, wishing to export products acquired from RITME and wishing to be invoiced free of VAT must make a request to the RITME sales department.

The customer will mention the VAT-free invoicing when placing the order.

In addition, the customer will have to send imperatively and before any delivery the following documents by mail:

    For an export in a country of the European Union: the number of intra-community VAT of the customer.

    For an export to a country outside the European Union:

    A photocopy of the annual visa exemption for the current year, issued by the customer’s tax office, AND

    An annual certificate of purchase free of VAT, established in original on the letterhead of the customer.

If any of these conditions is missing, the VAT-free invoicing will be definitively refused.

For all the above mentioned requests, please contact us or call us at 02 201 32 10 (not surcharged), from Monday to Friday from 8:30 am to 5:00 pm without interruption.

3. Payment of an order

RITME provides you with three (3) payment methods:

• By credit card: secure transaction with Stripe system
• By check
• By wire transfer

Bank checks must be payable by a bank domiciled in Metropolitan France.

In case of payment by check, or by bank transfer, the order will be processed only upon receipt of the check or bank transfer as well as the valid proof in the case of offers subject to eligibility.

As a result, the applicable time limits in this case are those on the day the check or bank transfer and/or receipt is received.

4. Availability

RITME will honor orders while supplies last, excluding products offered for download.

In case of proven non-availability of the ordered product, or in case of non-acceptance by the customer of the delivery time imposed by this non-availability, RITME will proceed to the reimbursement of the order by bank check or bank transfer addressed to the name of the customer who placed the order and to the billing address or by crediting the customer’s credit card according to the method of payment used no later than thirty (30) days from the payment of the sums paid by the customer.

5. Delivery

Any order requires validation by our services before delivery. In case of download, you will receive your code with the associated serial number within 24 business hours. In case of physical delivery, you will receive your product within 72business hours.

Products purchased on the RITME website are delivered to the delivery address indicated by the customer during the order process.

You access your product by clicking on the download link on the order confirmation email and using the credentials sent by RITME.

As of the sending of the confirmation e-mail by RITME, you automatically benefit from a period of 90 days during which you can download the product. At the end of these 90 days, the download is no longer available and you must contact RITME in order to proceed with the download either :

    by phone at 02 203 90 48 (toll free number), from Monday to Friday from 8:30 am to 5:00 pm without interruption

    by fax at 02 203 90 49

    or via our contact form

RITME cannot be held responsible for any inconvenience or damage inherent to the use of the Internet network, including a break in service, external intrusion or the presence of computer viruses.

6. Withdrawal

Products on CD/DVD media

As part of the regulation a withdrawal period of 14 working days from the date of delivery of the order will be applied. Below is the text of Article L.121-20 and following of the Consumer Code on the right of withdrawal:

In this case, he would continue to exercise his right of withdrawal without having to justify his reasons or pay any penalties.

The period mentioned in the previous paragraph runs from the time of receipt for goods or acceptance of the offer for services.

When the information provided for in Article L. 121-19 has not been provided, the period for exercising the right of withdrawal is extended to three months. However, when the provision of this information occurs within three months of receipt of the goods or acceptance of the offer, it causes the seven-day period mentioned in the first paragraph to run.

When the 14-day period expires on a Saturday, Sunday or public holiday, it shall be extended until the next business day.

Products by way of download

In accordance with the legal provisions in force, purchases of products by way of downloading are firm and final. They can not therefore give rise to exchange, refund or exercise a right of withdrawal.

7. Conditions and Formalities for the Return of Products

To be able to benefit from the warranty of the products, it is imperative to keep the purchase invoice of the product and (or) the delivery note.

RITME informs its customers that the right of withdrawal of fourteen (14) working days as provided by law does not require it to take back damaged, spoiled or used products.

Any return accepted and justified for reasons attributable to the customer will result in a billing to the customer of administrative fees of 50 euros.

PLEASE NOTE: No product returns will be accepted for products that required a specific order from the manufacturer/publisher.

After receiving and accepting the return, RITME proposes according to the availability of its products and the customer’s wishes:

1. The reshipment of a new product; or,
2. The refund of the product.

8. Liability

By express agreement between the parties, RITME is subject hereunder to an obligation of means. In no event shall RITME be liable for (a) consequential or incidental damages, (b) damages related to late delivery, shortage or damage, (c) damages related to non-conformity with customer’s requirements, (d) or damages due to any cause beyond Ritme’s control.

RITME reminds you that it is, in its capacity as a distributor, the intermediary between the manufacturer/publisher and the buyer. All products sold by RITME benefit:

• The warranty under the conditions determined by the manufacturer
• The warranty in case of non-conformity of the delivered products to the order form (assumptions of the delivery of products different from those ordered or products delivered in addition to the products listed on the order form)
• The warranty in case of material or manufacturing defects declared in the above conditions and recognized by Ritme.

To be able to benefit from the guarantee of the products, it is imperative to keep the purchase invoice of the product and (or) the delivery order.

Guarantees do not cover:

• Defects and their consequences related to any external cause.
• Damaged products.
• Software return(s) where the envelope containing the software support (CD-ROM, floppy disk …) is “unsealed”

The shipping costs of the product(s) are the responsibility of the customer. RITME will not be held liable for any compensation for immaterial damages such as loss of production, loss of operation, loss of chance, loss of data, financial or commercial loss or others that would be the direct or indirect consequence of damages suffered as a result of the use or failure of the delivered products.

9. Usage rights

Software is protected by intellectual property laws, regulations and international treaties. The present General Conditions do not involve, in any case, the transfer of the rights of reproduction, representation, exploitation and more generally all intangible rights recognized or to be recognized which participated in the realization of the software. The Customer shall refer to the terms and conditions relating to the user licenses specific to the Publisher’s product.

Infringement of any of the copyrights in the work is an infringement offense punishable, under Article L.335-2 of the Intellectual Property Code, by 3 years imprisonment and a fine of 300,000 euros.

10. Site Content

RITME is bound by an obligation of means concerning the information made available to customers. RITME takes all necessary steps to ensure the reliability of this information on its site. Despite daily monitoring and updating, RITME cannot incur any liability due to technical inaccuracies, typographical errors or omissions that the content of the site may contain or for the results that may be obtained by using this information.

The general structure, as well as the texts, images animated or not and all other elements composing the ritme.com website and in particular the services and products are the exclusive property of Ritme and/or elements on which RITME has rights in particular of exploitation allowing their diffusion and communication.

RITME reserves the right to host promotional (and) or advertising materials in the form of an article, banner, window, trailer or logo. In this case, any information external to the exclusive contribution of Ritme will be identified by the term “advertising” or a similar term, allowing immediate identification of the commercial entity that endorses it. Any trailer used will specify the source of the host network and that it is not endorsed by the site editor.

11. Links to third-party sites

The sites linked directly or indirectly to RITME are not under the control of our company. Accordingly, the company assumes no responsibility for the information published on these sites. Links to third-party sites are provided for convenience only and do not imply any endorsement of their content. The violation of one of the copyrights of the work is a counterfeiting offence punishable, under the terms of article L.335-2 of the Intellectual Property Code, by 2 years imprisonment and a fine of 150,000 €. RITME is a trademark registered at the INPI by the company RITME Informatique. Any other trademark present on our site is the property of the company concerned.

The hypertext links set up within the framework of this website towards other resources present on the Internet network cannot engage the responsibility of the group.

The users and visitors of the website cannot set up a hyperlink towards this site, without the express and prior authorization of the company RITME.

12. Protection of personal data

RITME is particularly committed to the respect of individual liberties. RITME undertakes not to transfer under any circumstances (sell, exchange, rent, give, lend) to third parties any information concerning a customer, except with the customer’s express consent.

This site respects the processing of personal data of its users in accordance with the law n° 78-17 of January 6, 1978 relating to the, files and freedoms, as modified by the law n° 2004-801 of August 6, 2004 relating to the protection of individuals with regard to the processing of personal data.

In accordance with this law, the customer has a right of access, modification, rectification and deletion for any information concerning him. The customer can exercise this right directly by sending an e-mail via our contact form.

RITME only collects nominative data through the order form, the form on the contact page, the newsletter. The fields contained in these forms are not all required to be filled in. Ritme only asks the customer for information that is essential for a quality treatment and a careful follow-up of the order (name, first name, address, e-mail). Other information that may be requested is only intended to provide the customer with information better adapted to his needs (newsletters, promotional offers …). The customer is free not to communicate them.

When paying by credit card, the customer is directly directed to the secure site STRIPE and the information deposited on the site is never communicated by the bank to RITME which can not have knowledge of it.

The data recorded by RITME constitutes proof of all transactions between RITME and its customers.

13. Language and Materials

The material sold by RITME, and more particularly the software as well as the software accessory programs, are supplied in English and/or French or in any other language according to the availability of the manufacturer, without recourse on the part of the purchaser against RITME for this fact.

14. Jurisdiction and Applicable Law

These General Conditions are subject to Belgian law.

In case mediation fails and for any dispute with professionals and/or traders, the courts of Brussels (Belgium) shall have jurisdiction. In the event of a dispute, the Belgian courts shall have exclusive jurisdiction.

The French version of this document is authoritative.